Privacy Statement
Web Sites Covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement: http://www.activtrak.com; http://www.bgrove.com and http://www.screenpass.com (collectively referred to as “Birch Grove Software’s Web sites” or “the Company’s Web sites”).
Birch Grove Software’s Web sites may contain links to other Web sites. Birch Grove Software is not responsible for the information practices or the content of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
Personal Information Collected
Birch Grove Software offers a variety of services that are collectively referred to as the “Service.” Birch Grove Software collects information from individuals who visit the Company’s Web sites (“Visitors”) and individuals who register to use the Service (“Customers”).
When expressing an interest in obtaining additional information about the Service or registering to use the Service, Birch Grove Software requires you to provide the Company with contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Service, Birch Grove Software requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Service (“Billing Information”). Birch Grove Software may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Birch Grove Software Customers.”
As you navigate the Company’s Web sites, Birch Grove Software may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about Birch Grove Software’s collection of Web Site Navigational Information, please click here.
Use of Information Collected
The Company uses Data About Birch Grove Software Customers to perform the services requested. For example, if you fill out a “Download now” Web form, the Company will use the information provided to contact you about your interest in the Service.
The Company may also use Data About Birch Grove Software Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Company’s Products, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.
Birch Grove Software uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for Products or Service.
Birch Grove Software uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information in combination with Data About Birch Grove Software Customers to provide personalized information about the Company.
Web Site Navigational Information
Birch Grove Software uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”) . This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.
CookiesBirch Grove Software uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, Birch Grove Software’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Birch Grove Software, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the Company.
There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.
If you have chosen to identify yourself to Birch Grove Software, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Service and to process your online transactions and requests. Session cookies are required to use the Service.
Birch Grove Software uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web sites. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Service.
Birch Grove Software may use information from session and persistent cookies in combination with Data About Birch Grove Software Customers to provide you with information about the Company and the Service.
Web BeaconsBirch Grove Software uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Birch Grove Software may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Birch Grove Software uses Web beacons to operate and improve the Company’s Web sites and email communications. Birch Grove Software may use information from Web beacons in combination with Data About Birch Grove Software Customers to provide you with information about the Company and the Service.
IP AddressesWhen you visit Birch Grove Software’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, Birch Grove Software uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.
Birch Grove Software also collects IP addresses from Customers whey they log into the Service as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Third Party CookiesFrom time-to-time, Birch Grove Software engages third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit the Company’s Web sites. Birch Grove Software may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. This Privacy Statement does not cover the use of third party cookies.
Public Forums and Customer Testimonials
Birch Grove Software may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Birch Grove Software is not responsible for the personally identifiable information you choose to submit in these forums.
Birch Grove Software posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Birch Grove Software obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
Sharing of Information Collected
Birch Grove Software may share Data About Birch Grove Software Customers with the Company’s agents so that these agents can contact Customers and Visitors who have provided contact information on our behalf. Birch Grove Software may also share Data About Birch Grove Software Customers with the Company’s agents to ensure the quality of information provided. Birch Grove Software does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.
Birch Grove Software uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Birch Grove Software reserves the right to disclose personally identifiable information of the Company’s Customers or Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
Communications Preferences
Birch Grove Software offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by sending a request specifying your communications preferences to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Customers cannot opt out of receiving transactional emails related to their account with Birch Grove Software or the Service.
Correcting and Updating Your Information
Customers may update or change their information by editing their user or organization record. To update Information or have your information deleted, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Requests to change or delete your information will be handled within 30 days.
Security
Birch Grove Software uses robust security measures to protect Data About Birch Grove Software Customers from unauthorized access, maintain data accuracy, and help ensure the appropriate use. Secure Socket Layer (“SSL”) technology protects Data About Birch Grove Software Customers both server authentication and data encryption. These technologies help ensure that Data About Birch Grove Software Customers is safe, secure.
Changes to this Privacy Statement
Birch Grove Software reserves the right to change this Privacy Statement. Birch Grove Software will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
Contacting Us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to Birch Grove Software, Inc. by mailing Birch Grove Software, Inc., @ 7434 Centenary Ave., Suite 120, Dallas, TX, 75225-4515